Evaluation of the Quality of Patient Care is an essential part of any US Healthcare System – including ours.
The concept was launched in 1995 and has developed into the :
The first paragraph on their site is extremely important to understand:
The Centers for Medicare & Medicaid Services (CMS) develop, implement and administer several different patient experience surveys. These surveys ask patients (or in some cases their families) about their experiences with, and ratings of, their health care providers and plans, including hospitals, home health care agencies, doctors, and health and drug plans, among others. The surveys focus on matters that patients themselves say are important to them and for which patients are the best and/or only source of information. CMS publicly reports the results of its patient experience surveys, and some surveys affect payments to CMS providers.
Experience is not the same as Satisfaction
Patient experience surveys sometimes are mistaken for customer satisfaction surveys. Patient experience surveys focus on how patients experienced or perceived key aspects of their care, not how satisfied they were with their care. Patient experience surveys focus on asking patients whether or how often they experienced critical aspects of health care, including communication with their doctors, understanding their medication instructions, and the coordination of their healthcare needs. They do not focus on amenities.
The unique aspects of an Anesthesia Service such as Asithesis make existing surveys incomplete, poorly relevant or extremely hard to apply. Therefore we have developed our own, using content and format from the CMS and the ASA.
We survey all patients at every Aisthesis Center over a one month period twice a year.
The details of the first 2017 survey are HERE, including our plans for associating a provider evaluation with the results.